Went to Metro Mattress - Geneseo NY. Bought a twin size mattress for $700. They include a free mattress pad & pillow. Delivered 2 weeks late because the salesman's wife had a baby??!! Come home from work - it's on the floor & doesn't look like the one in the showroom. Call them - give it some time they say. Call again in 3 days - still not any thicker than 2"! I call them a total of 8 times to get someone to come see this mattress. They come - no it's not right - will file report. Call them again - manager is MIA. Call again in 3 days. Manager is back! Says yes they will exchange for the same mattress or give me $300 towards a new mattress. What happened to the $700 I paid? Oh the other $400 is for the mattress pad & pillow! What?? It cost more than the mattress? Why wasn't I told the pad & pillow were not free. So if I had said I don't want anything included in my purchase of a mattress - would I have paid only $300 for it? He doesn't know what to say. He just sputters and says Sorry. *** Scammers! Liars! Big Rip Off! And you know what - they DO NOT ever refund your money, so don't expect that.