3 Mar, 2021 → by ClaimboUser618365
Mercer Life Insurance Error, unacceptable.

1

My 38 year old husband was insured as part of his employment agreement with mercer. He died of cancer 7 months ago, leaving behind me and our three kids (9, 12 and 13). Mercer are claiming the amount on my husbands life insurance statements (also documented on a separate letter) were a mistake and have paid out approx 1/3 of the policy. Had we known that the employer paid policy was worth 1/3 of the value we had been told we would have had additional insurance. Do not trust your statements, check everything and get evidence of discussions emailed to you. My husband even phoned to check his cover a couple of months before he was diagnosed with cancer - mainly because mercer kept accidentally sending letters saying his policy was cancelled. The balance that appears on his statements was confirmed verbally over the phone. If you are an employer choosing life insurance for your employees, look elsewhere. Please do not put your employees through the heartache of believing they have insurance only to discover through this companys incompetence they dont have the cover they thought they did. Im currently going through financial complaints and legal avenues but Mercer have had 12 months to address internally. I hate mercer more than I can express in a review form, mainly because for my husbands last few months he cried more about this than his terminal diagnosis. I can never forgive Mercer for letting my husband die not knowing if his kids could say at their current schools. User's recommendation: Your statement may be wrong, check everything. Don’t trust anything from this company.
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