My son moved into a new apartment so I signed up for the $29 membership to get 20% and free shipping. To my disappointment the 20% doesnt work on hardly anything. I have spent over $1000 and I didnt get 20% off of most of it online. I will not be renewing the membership nor will I recommend it to anymore. I truly wish I could get a refund. I will not be purchasing anything else from BBB. I wasted $29 thinking I it would be worth it. Also, the items I received through shipping were poorly packaged. One of my items were dented and has scratches. Getting through to customer service is a nightmare. I will be purchasing a beach house and I WILL NOT be using BBB for my household items. I am a VERY UNSATISFIED CUSTOMERS. User's recommendation: DON’T GET THE MEMBERSHIP.