Member number [protected] Good Day I am tired of contacting Fedhealth's customer care line. I did a change of main member. Mr JH Augustyn became a dependant and I became the main member as from the 1st of January 2017. Ever since that was done I had so much queries about accounts that wasn't paid, mr JH Augustyn being suspenden due to a previous payment from the membership number of witch he was the main member. When I queried the incident I got a mail from me Angel Bithelizi stating that it was a doctor's account that wasn't paid on mr JH Augustyn's membership number due to the change of main member, and that I could send a letter stating that I give permission for the medical aid to decuct that outstanding account from my savings account. That already happened on the 29th of March 2016!!! I have been hence and forth between my pharmacy trying to collect mr Augustyn's cronic medication but with no success. The printout that I got from Dischem today about why the medical aid is not paying his medicine stated that code 632 Real Time claim received during member suspension!!! I phoned the customer care line this morning before going to the pharmacy to confirm if the suspension was lifted. I was send a proof of embership by the consultant stating that there are no suspension and the membeship is active. The reference numbers that I got on the 31/3 when I phoned the customer care line to find out if the suspension was lifted was 310317Q717NB. The Lady named Angel said that the did receive my letter and are attending to the matter. Ont he 3rd Of April 2017 I phoned the cronic department for another query and I spoke to Heinz, when I mentioned to him what happened he told me that according to the system the Letter was refered to another department. On the 18th of April I phoned again, thinking I was giving them enough time so that it could be sorted. I got a Ref no 1804172Q7NFJL. It was said that the suspension was not lifted. This morning when I phone I was told that the suspension was lifted yesterday??????????? I want answers... I had to pay for the medication in cash because mr Augustyn have been withour his cronic medication for more that 2 weeks already... I need you to please pay urgent attention to this matter. If I canot get any answers I will have no choice as to take this matter thurther. Thank you Me E A Augustyn I will be able to send the proof of correspondance if I can get a valid email address.