I have been a patient with Medicross Edenvale for over 15years. On the 2nd of July @ 13:36 I contacted Medicross Edenvale to renew my sons script as per the doctors instructions as it is a repeat script and no need to come in to renew. No one not even the doctor called back. I called again on the 13th of July @ 10:41 and the receptionist said she will hand the message to the doctor to renew still nothing was done. Called again on the 18th of July at 15:06 and was stated by the receptionist again the doctor will call me back. Called again on the 28th of July @ 15:55 where is it took a 45minute conversation with the receptionist where as she is stating im a very confused person and I have never been a patient with Medicross Edenvale and I do not know what im talking about after a huge fight she transferred me to my doctor Dr De Froncesca which I then proceeded in explaining to her that the receptionist refuses to give messages and stating im stupid I have never been a patient with Medicross Edenvale. Dr De Froncesca has been my sons doctor for 18months and every 3 months I contact her to renew the script and leave it at reception for pick up I have never been charged for the renewal but this time the doctor and Medicross charged me R 385.00 for a telephonic renewal and a so called medical consultation over the phone which was never done I lodged a complaint with the doctor regarding the ill treatment from the receptionist and then the doctor charges me for lodging a complaint against medicross? I have never been charged for the renewal of the script!!! I feel Medicross Edenvale, is being unreasonable as after 18months of no charge to renew script over the phone is being charged now?? Medicross Edenvale is unwilling to resolve the situation. I urge them to credit my account as I have never been charged for any renewal of the script and I have not done any Medical consultation over the phone either. I merely lodged a complaint against the service with he doctor!!!