Avoid Maytag! Worst products and customer service I have ever encountered. Our dryer had to be fixed two months after purchase because of overheating and being considered a safety hazard. Maytag sent someone to fix it. Less than a month later same problem. This time we had a local company come and look at it. We were informed that the person Maytag sent had installed the replacement heating element incorrectly and it was a disaster waiting to happen. It had gotten so hot on the middle setting that the paint peeled off the inside vents. Now for the washer. In February our washer was just four years old. I put in a small load and started it. A horrible, very loud noise started. Like a metal on metal sound. I immediately turned it off and called Maytag. They promptly sent a person out to look at it. I was informed that it was the motor and he told me that it was covered under the 10 year limited warranty. He had to order the part or parts and scheduled an appt for two weeks out. He did say it could take longer and I understood. I was given the job number so I could check the status online. The repair company canceled the appt. the day before it was scheduled due to the parts not being in yet. On March 23rd I checked the site and was surprised to see that the job was marked completed and billed. I called to ask Maytag if they could find out what the problem was. I also asked why 5 different parts were ordered, including a new dispenser which was not part of the problem. Turns out Maytag informed them that the part of the motor that was malfunctioning was not covered. They could not explain to me why a dispenser, a motor, a wash plate, an aquator, and a drive hub were ordered. The repair company then closed the account out as completed. I was told that the repair company claimed that reached out to me without success. Phone records proved that to be untrue. When I asked how Maytag could make it right their response was to tell me to fill out a customer complaint form against the repair company that Maytag sent and that was the best they could do. It took over 4 hours to get to that point. The only person who got screwed in this whole scenario was me. Not Maytag and not the repair company. We were able to get someone local, once again, and it can be fixed for a third of the price because only two parts are actually need. I have since had the chance to speak to other Maytag product owners and I now wish we had done our due diligence before we purchased our products. I understand that things can go wrong with machines but the worst part of our experience was the poor customer service that Maytag offered. Not once did they attempt to take any responsibility. They were just intent on me filing a complaint against the repair company they sent. That should have been the responsibility of Maytag. Never again.