I have a cruise book with Karen Rixrath for April 2022. I ask her to look for an hotel before and after the cruises first she gave me a few option and when I told her my preference and more details, she just completely ignore me, I been sending Email for over a week without even an...
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I booked a trip with Wedad Bishara through the Bay Marlin Travel [protected] ex 1 to Costa Rica in feburary 2019 I was given a park and fly coupon voucher to park at airport on my arriving back to Vancouver when picking up the car the park and ride Clerk noticed the voucher was expired a few...
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We went to see “Come From Away” in Toronto on Saturday May 11, 2019 with 2 bus loads out of Peterboro. We were told the bus would stop at Hot House Cafe for lunch in Toronto. When we arrived at Hot House Cafe we were given 3 choices for lunch with Vanilla Ice Cream (size of a...
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I am somewhat disappointed with my recent experience with Marlin Travel. I booked a vacation through them over the phone in August 2018 for a vacation in February 2019. I had already done all my homework, and decided when I was going and where I was staying. The agent I spoke with told me about the ‘Service...
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I am truly disappointed with the service offered by Marlin Travel, Embrun, Ontario. I tried my best to deal with an issue we had with Tours Chanteclerc with them. Marlin Travel totally mislead us. It is unfortunate that they took the lead on this file. We should not have an unfair treatment because Marlin Travel misdirected us....
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Poor service
Hello. I am completely dissatisfied with the cold attitude of the airport staff. The thing is that my 16-year-old daughter (17 in October) had bought a ticket for September 2, 2016 Riga-Dublin from ryanair. The teenager went to school in Ireland because she has been studying there for 8 years and it is important for her not to drop out of school since she was in high school. I bought the ticket like everyone online and everything was fine. It stands there that from the age of 16 children can fly unaccompanied by adults, as well as familiar children flew at that age. All this is the same until we got to Melbourne Airport. The staff told me that without the authority of a lawyer, the child could not fly alone and my daughter would not be allowed on the plane. I did not understand how it can, but they refer to the fact that I need to know Australian legislation and,if my daughter had Irish citizenship she would be put on board without problems. To the next question, can I change the ticket? The answer was a categorical "no" and another remark, if she had missed the plane, they would help and change the ticket. How can one be allowed to buy a ticket for one of 16 from the age of sixteen and not explain in an attachment that a power of attorney is needed? This is not correct. A total of 186. 69 AU$ was paid for the ticket, which I categorically refused to return or change the ticket. Can you really go that far? Live at the expense of people, super!
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