So I bought my tickets and then right away got an email saying it's cancelled and that my card WAS NOT charged. Of course it's now on hold and I can't contact them because there are no channels whatsoever so simple requests like to release the floating transaction or to provide me with void slip or cancel the damn transaction for real, could not be done. Contacted my bank and of course it's always the merchant who's supposed to cancel otherwise I have to wait 14 working days for the funds to be back. It's not a small amount and I can't even have access to my own money. Scammers.