I checked into the Ramada Inn in Texarkana, Texas on April 9, 2021 at about 5 PM. On arrival the front desk clerk was very rude, sharp and indignant with me as well as another man trying to check in. I asked if the hot tub was open, I was told no it was broken. I asked if they served breakfast. I was told no. Both of these items are why I booked this room in the first place. There was nothing on the website telling the customer that these things were not available. I got my room keys (room 208). I went to the truck and got my luggage and entered the side door of the motel. My first impression was that this place is disgustingly dirty. Carpets were filthy, walls were nasty, trim falling off the elevator door and smoke detector missing right above the elevator, (I have a photo of it). I went up to the room and felt like I didn't dare touch anything because of the filth. I tried my room keys and they did not work. I tried both cards several times. I walked to the front elevator. I did not work. I walked back to the middle elevator and went back to my truck. I decided right then that I could not stay there because of how nasty it was. I returned to the front desk and requested a refund and said I would like to go to a different motel. The clerk refused to give me a refund. I insisted I wanted a refund. When I was told again that she would not give me a refund I explained to her that there is a smoke detector missing from the elevator area and I would call the fire department and report the life/safety issue. The clerk went ballistic. She started yelling at me. One other customer was standing there as well as another employee. The other employee was trying to get her to calm down but she just kept yelling and making degrading comments to me. I tried to explain that I just wanted a refund and I would leave. She kept yelling and told me I would have to wait for a manager. (I have video of it) The manager came in about 15 minutes later and the employee took him (Brad) to the back office and apparently told him her version. He came out of the office very aggressively and pointing his finger at me, told me if I wanted to call the fire department to go ahead and do that but to "get off his property" I put up my hands in a defensive manner and told him all I wanted was a refund and I would leave. He told me he would not give me a refund and again to "get off his property" I handed him the door key cards and said "have a nice day" and I left. I am requesting a full written and verbal apology from the manager and the front desk clerk. Neither of these individuals should be in the customer service industry. Unfortunately I did not record all the conversations but I would be happy to supply the ones I have to your company. I also want full monetary compensation. You may reach me at the following: Brett Johnson [protected]. I look forward to somebody reaching out to me. Thank You