15 Feb, 2021 → by ClaimboUser546868
Manager and team at 1610 e Bell rd Phoenix

1

I have been shopping at cosmoprof for 17 years, and have worked at stores in two states and CANNOT BELIEVE how this team thinks they can treat customers. There's already only a small amount of people licensed, and able to shop and spend money at these stores, so treating people like they are doing something wrong right as we walked in the door is so out of line. The last few times I have been to this location, I have had issues with the girls as far as brands and knowledge about the things I was buying, but that's not a huge issue. Recently they have began to ask for IDs to make sure our licenses matched, which I get, to keep it professionals shipping. I have shopped at this location for two and a half years, but the staff changes so quickly that it's always new people. I came in today (2/15/21) I was immediately accused of not having a license, by two different workers as soon as I walked in the doors. They came at me and my mother and asked several times and wouldn't listen as I said yes, of course I do, I shop here all the time. I just spoke with the older lady the week prior. Then they KICKED MY MOTHER OUT OF THE STORE. She never even had time to answer. When we asked why, the same older lady told us "they keep getting robbed"... My mother is visiting g from out of town and running around doing errands with me, she didn't touch anything and to treat her like she was going to steal if she came in with me is absolutely UNACCEPTABLE. I have had it with this location being rude and argumentative with products, and they should be ashamed of themselves for embarrassing my mother in front of the entire store, and treating her like she was doing something wrong and would steal from them is unbelievable. The way these ladies treated us is absolutely unacceptable. When I was a manager, I or any of my employees would have been FIRED for treating anyone like that. There is no warning. No signage. No information whatsoever saying that due to STEALING, no one can enter the store without a license. Cosmoprof has already gone so down hill, and with them treating us professional like this, I now know why none of my co workers will shop with you guys anymore. I'm sure this will go unheard, but that store needs a conversation about customer service. I am absolutely DISGUSTED With cosmoprof
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