Caregiver, Ramon - abusive towards family members, neglects the clients Real Needs, Hangs our and watches T.V. than actually apply the 'diversified, experienced' skill/experience said to have. JOY is very abusive and rude, hangs up phone mid conversation. Gem, does not practice and neglects nursing skill says to have. Vivian- owner clueless about the industry - seen here how the caregivers behave, and calls the family asking them how to solve the caregivers problems. Manuel knowingly lies about experience doesn't have but is said to be trained by Gem. Elegit co. Falsely Represented- Do not trust brochures or website. Vivian, Joy, Ramon, Gem and Manuel are negligent in certified professional and ethical home care, caregiving and nursing.