22 Aug, 2021 → by ClaimboUser955571
major appliance
1
Electrolux---STAY AWAY FROM THEIR PRODUCTS! we have a dryer, a year and a half old. its throwing an error code 50. its been 2 and a half months and still not fixed. they wont replace it after these 7 home visit attenpts. they continue to send the inept service guy KURT, WHO IS RUDE AND DOEASNT LISTEN TO WHAT YOU ARE TRYING TO TELL HIM THE APPLIANCE IS DOING. HE KNOWS IT ALL! Well he thinks he does but needs to spend the whole visit on the phone trying to find out what to replace next. He doesnt even wait to see the code goes off. We have documented pictures of it the minute it does. Electrolux to this day will not replace the item even though i have used 9 pto days to sit and wait to see if it gets fixed. Kurt still has yet to know the issue, SOME APPLIANCE TECH! So now we have told electrolux Kurt is not allowed in the house, send someone knowledgable. So now they sent RR Appliance and it seems thats were the brain and knowledge is, Fousto diagnoced the issue checking all electrical avenues which obviously Kurt has not a clue to do. Fousto has ordered 2 more additional parts and wee are still out of a dryer till then. Electrolux refuses to replace the appliance so we need to wait yet another 2 weeks or more to get it fixed we hope. Stay away from Electrolux and if you have on in need of repair stay clear of Kurt--dont let him at it. We are hoping that Fausto's diagnosis will finally solve the problem. He and RR Appliance went all out to figure the issue were Kurt and electrolux just made our lives miserable and just aggrevated us wiyh their arrogance.