30 Jul, 2019 → by ClaimboUser842778
Maintenance Fees
1
We bought 3 junior weeks at Pueblo Bonito Rose in 2000. We were told that because we bought them all together that we would be charged only one room for maintenance fees from our female sales associate and that this had been put into the contract. This was all great and everything worked perfectly for many years until 2015 when Concord Services sent us a bill for $1800 which we promptly called them and explained that this was incorrect. We have tried to work with the resort with many people with no assistance and were told that they have changed the contract because it was incorrect. We have not been able to use our 3 weeks since 2015 because of this dispute and they continue to send us bills.