1 Jan, 2018 → by ClaimboUser232520
maddie couch 6517_3, fabric 8417_8
1
I wanted fabric 8417_85, I had contacted Broyhill to get it, and they said I could have it. I mistakenly ordered wrong #. I understood my mistake and wanted to start new, and suddenly I can not have this fabric anymore, although it is still available, not discontinued. I offered to pay for waste, still not good enough. Factory is saying no. I have loved this style couch 7 years, but waited to find a fabric That Icould use, since Broyhill has great fabrics, but not for furniture. In the meantime, of trying to work my way through this. I noticed that the upper part of my unwanted Maddie couch, is beginning to droop and the fabric is stretching, or sagging, or wrinkling.It looks as if there is just not enough stuffing.I am not sure if because I bought it online, it is produced differently than Hoffman Koos. Either way I need to have this fixed, and am waiting on response from the place I purchased it and Broyhill. But I still want the fabric I wanted to begin with, which was available to me! A ton of unanswered emails from Broyhill, all I want is what I had available, and I know still exists. But now I am questioning the couch in general. Had Broyhill, changed the stuffing? It was such a beautifully well made couch 7 years ago, if I am to repurchase will I I have the quality that I expect? No sofa should do this after 2 weeks, I have no children or pets. But even if I did, this is unacceptable!