24 Aug, 2021 → by ClaimboUser483143
Maclaren Atom Style Set Stroller – Black
2
The pram is advertised as airline cabin baggage approved but it is too big and too heavy. We understand that the product page stated check with your airline first, however, we could not do this because there are no collapsed dimensions on the product listing (please see screen shot). How can we check with the airline when there is nothing to refer to. As a result we based our purchase on the the phrase ‘specifically designed to fit overhead cargo storage of planes'. Upon measurement at home the collapsed size is too big for at least 3 major airlines in Australia. It is also nearly 2kg heavier than advertised on Harvey Norman. As a result we feel this product is misadvertised because it is missing vital information. The collapsed dimensions are more important than the folded out dimensions. We have been trying to resolve this since 12th August and we are extremely dissatisfied with the service received. I gave made 3 further attempts at contact (15/8/21- email no response, 23/08/21- call back requested, no call received to date. 24/07/21- attempted chat box, no response from agent).