Regarding LTC payments due Bobbie Burns Policy #[protected]. Mr. Burns is due LTC back payments for the period of February 2020 through May 2020. Merrill Gardens at Siena Heights sent them 75 pages of documents back in November 2020. Every time I call they say they haven't received the information they requested. Merrill Gardens says they have sent it. I demanded a three way call on December 29 with both Mutual and Merrill Gardens. Mutual of Omaha admitted to have received the information back in November! (A three way call helped uncover the culprit in this case). Every time I have called, Mutual says they haven't gotten the information. I call Merrill Gardens and they have sent it. The Mutual Rep says they will forward to a representative to review! So what now? Another 2 months. Delaying payments and decisions is an art form to them.