17 Jun, 2021 → by ClaimboUser198083
Lowes Credit Card

1

I just received a new Synchrony Bank Lowes credit card to replace my damaged one. Synchrony sent it through the mail without protection such as requiring a call from my phone to activate the card. They also put a notice in the envelope that I was responsible for all charges to my account whether I made them or not. If it had been lost in the mail per their enclosed statement I would be held liable for its use. Is Synchrony Banks policy of holding a credit card customer responsible for fraudulent charges, legal under Federal and or Washington State laws? This never appeared on the previous terms and conditions to my knowledge. I have experienced fraud only twice in 35 years on credit cards and in both cases the banks immediately investigated and reversed the charges. I was not held liable on either of these fraudulent charges. My intent after reviewing this policy and the banks customer ratings is to cancel my Lowes card. I don't need it and no longer trust Synchrony Bank.
Helpfull? 0 likes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Synchrony Bank you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2024 CLAIMBO.COM. All rights reserved.