Update by user Jul 11, 2021 Never heard from Wyndham and don't expect to.Even though their site says that they working with people with hotel reservations because of the pandemic. They got my money, I wont be fooled again by them. tom c. Original review posted by user Jun 10, 2021 Had 30,000 points used them for hotel in calif. Our plane never got there from fla. Because of weather And even though I call to tell them they are not refundable User's recommendation: run don't use wyndham.