I also had a hard time navigating their website and getting responses to questions on it. it is a circulatory type of site, so whatever you click, is the same as 2 or 3 other items. For example, my menus is the same as diet journey or my plan. I don't know, it seemed like a bit much work for me to get a simple menu written and journaled. The way I canceled within AN HOUR, was the following: go back to your confirmation receipt email from "click bank, click your order, and do it from there. It was like 2 steps from there. Good luck! User's recommendation: If you have lots of time on your hands, there is a lot of good information and recipes.