Shortly after my mother passed away, my sister sent me a lovely, 9 x 11 Persian rug that had been in my mother's home. It had great sentimental value in addition to being beautiful. A pretty big thing to lose, but Navis lost it. The Navis GM was a lousy communicator, never returning my calls and showing no detectable remorse. The folks on the receiving end were helpful, but they never located the rug and finally the insurance paid for its loss. There was another part of the shipment that did make it to me that contained some pottery. One art piece arrived broken. A piece was actually missing from it, which indicates it was broken when they packed it. Dealing with Navis was a terrible and upsetting experience.