I have no words. A push chair for my disabled 2 year old (cardiac problems) was supposed to be delivered monday morning. It's now thursday. After waiting in all day, I managed to call city link. Their excuse was that the postcode of the address label was wrong, the only was to rectify this was to contact parcel monkey and get the sender to agree to changing it. Tried finding a way to contact parcel monkey. No number. I can write them a letter though, how nice, they might get it in 2 weeks! The sender was amazing and done all she could to get the address changed, but by tuesday, again, no delivery. Contact city link again. "it's still at manchester depot. It won't be with you till wednesday, the correct information hasn't been forwarded through from parcel monkey". So, 2 days stuck in as I don't drive, and my two year old can't walk far without severe shortness of breathe and tacicardia. I now spend all day "tweeting" to parcel monkey. Who ofcourse blame the sender and city link. They now say it will be with me by wednesday. Wednesday. No pushchair. I now have a £58 phone bill from being on the phone to city link for over 5 hours in the last 72hours. Again I phone city link. Where is it? Apparently still in manchester. Sender now gets involved and phones them, they tell her its in maidstone, so which is it?! I now get the press involved. I notify the sun and the daily mail via twitter. I tell parcel monkey that I was atleast my phone charges paid for trying to resolve this situation. I recite to them the 3 t&cs of their contact that they've broken. I have attached their response. They blocked me. It's now thursday. Where is my daughters pushchair. We haven't left the house in 4 days. She's distressed. I have no milk. I have a phone bill I can barely afford and a £300 pushchair that is nowhere to be seen. Phoning trading standards today and cab to see what I can do via the small claims court. Any advice would be amazing. I'm a the end of my tether. Regards, freya.