16 Jul, 2021 → by ClaimboUser536496
Lost part customer service wont replace

3

Ticket # [protected] Order online a round pedestal modern dining table. arrived in only one pieces. Amazon claimed the rest will ship, weeks later never did. Said it was lost in transit. Wasnt shipped by prime so they claim it wasnt their fault. Could not reorder because it was discontinued by coaster. Reached out to coaster, showed reciept and proof of purchase. I told them i only recieved the table top and that the pedestal leg was missing. They sent me only the post and some screws. im still missing more pieces which is the mounting plate and bottom base. I reach back to to them and geronima said she was order it for me. The next day she cancelled the order and closed the ticket. I asked for a manager and they blamed amazon even though they have warranty replacements. I told them over the phone i need the pieces and a representative told me to throw away the table instead. Im reporting to bbb. They have the pieces i need but wont give them to me. Horrible service.!! Never again
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