August 2019 - LOST MY PACKAGE! I have been trying for 4 months to get information on where a package PMSC5N6M that I sent from the US to Japan is. 3-1/2 months ago I was told the package was being returned to sender via the UK after 1 failed delivery attempt. Last tracking information shows it left Japan. Parcel Monkey customer service is a joke. All you get are automated replies and canned answers. If you are lucky enough to "chat" with a real person, the answers are very vague. There is no option to call and talk to someone. I have asked for a phone number several times and to speak with a manager. My requests have mostly gone unanswered. They have said they will contact the carrier for more information numerous times but I never hear back. I finally got an answer where they said they didn't know where my package is. If I could've, I would actually rate them 0 stars! WE WILL NEVER USE PARCEL MONKEY AGAIN AND I RECOMMEND NO ONE ELSE USE THEM!