Our incident happened on May 8th at the Tijuana International Airport, our flight was schedule to leave at 10:10am we were in line 8:10 am to get to the check in desk, they were so slow and the line so long that it took us 2 hours just to register, because it was only one lane for all destinations withing Mexico. Then we found out our luggage was sent to Cancun, however as we got to the board the plane they told us we were too late to board it, they told us we needed to buy another ticket. we went to the counter and the next available flight was until Monday the 10th of May at 11pm and to top it all to reschedule we had to pay $3000.00 pesos we do not thing is fair when it was Volaris foul. We lost 2 days of vacation, the two days we pay at the hotel, transportation and other many inconveniences. So far worse experience with Volaris. For what we experienced we deserve a refund at least. Volaris been a company that cares to its costumers, we deserve a refund for the flight, that won't cover for all the other expenses. Sincerely Joseph and Lorena Zepeda