Today I called local Optical store spoke w/Alexa at 352-291-**** and told glasses were ready for pickup. Told her I picked 1 pair but second pair was broken during adjusting same day 7-24. She said nothing in system about broken glasses just glasses picked up which was different from what was said first.. she then stated both glasses picked up. A third story now given. I stated she had an attitude while I was the aggrieved person. She said I had an attitude and she refused me speaking to anyone else. I told I hope she was at store on Mon when I speak w/ supervisor.