On 4/6/21, I went to extend a rental on Hertz.com that I was due to pick up on 4/7/21. I received an error notice that the neighborhood location was temporarily closed. Upon driving to the rental location in person, I saw a handwritten sign stating the location was closed because of COVID concerns. I received absolutely no advance notice about this closure and would not have known had I not coincidentally tried to adjust my reservation online. Upon calling the reservation line on 4/6/21 at 12:40 pm EDT, I was placed on a long hold. After the customer representative answered, we spoke briefly. After another hold, she ended up hanging up on me, claiming she could not hear me (I heard her!) and that she would refund my money. This was not helpful to me. I called the reservation line back at and spoke to another representative. She diligently tried to help me find another nearby location that had a car for me. However, her system did not show any available cars on the date I need it. I completed the same search on Hertz.com and saw cars available, but for twice what I had pre-paid for the original reservation. I gave her my phone number and requested a manager return my call. The solution I keep hearing is that I need to cancel my reservation, accept a refund of my pre-paid amount, and re-book a reservation one day in advance for an exorbitant rate. This is entirely unacceptable to me, especially since I arrived in this situation through no fault of my own.