Since beginning of July 2020, I have sent several emails to collections team along with follow up calls for a request of restructuring my loan as I have a 50% paycut. The team from collections or who ever is in charge has never bothered to respond to me as a customer to help my need. All I get is system generated SMS asking to submit my documents for prove of the same, I have submitted the company deduction letter and not even received a single call, I have tried to find out who is handling my account but all in vain. Can soemone help me please or I should I highlight the un-satisfactory service to gulf news?