15 Nov, 2019 → by ClaimboUser199283
loan payment / horrible customer service
1
Horrible customer service. I prepaid one of my payments and even though my account stated that, the regular payment still charged my account causing a ripple effect of overdraft fees. They admitted the mistake on the phone but could not provide this in writing or any viable option of helping me recoup my bank account losses. They obviously do not care about their customers