6 Mar, 2017 → by ClaimboUser223093
Lithia Dealership North Spokane, WA
1
When this dealership was Barton it was a delightful experience, we bought two vehicles in 2014. All those great sales people and staff are gone since taken over by Lithia Corporation and the focus has shifted off of customer relationships to sales quotas. We visited on March 4th, 2017. They don't even offer a cup of coffee or water despite 8 grueling hours looking at trucks and negotiating. I was ill and asked 5 times if they could let us please come back the next day.. They ignored me and refused to let us leave saying only another ten minutes. All lies. I finally stood up at 7:30 pm and said I was leaving. After I left the building, they told my husband they couldn't guarantee the vehicle wouldn't be sold to someone else even if we came back the next morning. No mention or concern about my health or a thank you for us being there all day. Realize you are just a warm body with a wallet..