I have a 2014 Dodge Ram 1500 truck that has been at Lithia Dodge Spokane/Service Dept. for over 10 weeks. For the first 4 weeks, the “service” writer, Brian Dean would not return my phone calls. I then called their “Service” manager Robert Johnson, with no return phone call. Then I called the “General Manager” Randy, again...
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Purchased a brand new truck 3 months ago. Been in the shop 4 times for diesel exhaust going into the cab. Still Not fixed! Dangerous and they don’t care! Never buy from Lithia Corp! Their corporate people are just that. Corporate people that don’t care! I could pass out and die- I was told to keep driving...
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I had financing and I asked them not to run a credit check as it has a negative impact on your credit score for the next two years; they ran three and didn’t bother telling me as they knew I had told them they could not. I only found out when I checked my credit score afterword....
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When this dealership was Barton it was a delightful experience, we bought two vehicles in 2014. All those great sales people and staff are gone since taken over by Lithia Corporation and the focus has shifted off of customer relationships to sales quotas. We visited on March 4th, 2017. They don’t even offer a cup of coffee...
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