I have been trying to get lines transferred from an old telephone pole to a new one for almost 2 years so the old pole can be removed for a landscaping project!!! I finally started documenting my calls in October 2020. Here's my dates and ticket Numbers that have ALL BEEN UNSUCCESSFUL even though they tell me the ticket has been closed! I called on 10/15, 10/26 ticket #944025 and on 10/29 they came out and LOOKED at it. 12/8 #9372265 was told they would come out on 12/14. Once again came out an LOOKED at it! I was nice because winter was here so I gave them MORE time. 2/3 #9507912 will come 2/4. On 2/4 they called and cancelled. 2/24 #9518720 will come on 2/25. 2/25 NO SHOW! 3/4 #9523569 will come on 3/5. Later on 3/4 they called and said they will be out in the next 2 weeks. It is now 3/20 and I looked up the ticket # and it says closed! I'm fed up with being nice! We are getting ready to sell our home and this project needs to be completed! I'm not calling anymore to be put on hold only to get a representative that I can't even understand! Quit feeding me a bunch of lies and just get the job done! We don't even have an account with you but the pole is in our yard. There has been plenty of nice weather so no more excuses. Call me: Bonnie [protected]