I purchased Lifebook Online with the promise of a refund of the USD $500 payment should I wish at the end of the 6 week program. While I did enjoy the program, I did not see the worth in continuing and thus attempted the process to refund my payment. The utter lack of customer service and meaningful assistance to complete this is a true embarrassment for a company who dedicates itself towards individual betterment. This issue has now spanned >1 month since submitting my request. I was given the link for refund via email and have submitted now 3 times with no verification or communication of receipt until 8/18/21. Still, the support team notes that no refund request was submitted under my name and threatens that I might no longer be eligible for a refund due to time passed since the program ended. However, what she lacked to acknowledge is the >1 month I have been consistently attempting to communicate with LifeBook/MindValley only to be in the same place as I started. Again, if you are reading this, please take these many complaints on this forum as a fair warning before using these services. While the company is dedicated to self-development, I can assuredly say their customer service/billing department's actions are not consistent with this.