Booked a cruise and it was supposed to include 4 perks. This was the reason we booked with them. We were told by their representative on the phone at the time of booking that the 4 perks WERE included. We found on the day before departing that our reservation did not include all of the perks. Called several times were put on hold for long periods of time and were given no satisfaction. Now we face cancellation charges and also have booked air fare to return to our home city which will be lost because of the error made by Cheap Cruises. Again their representative told us at the time of booking that the perks were included and now they refuse to honor their word.. Definitely will not use them again!!