STUPID COMPANY! I FORGOT MY PASSWORD SO I LOOKED ON YOUR SITE AND IT SAID IT IS ONLY IN THE INSTILLATION! THAT IS ALREADY STUPID BUT THEN IT SAID "uH yeAH ThE waY YoU gET iT Is TO DElEAtE tHe fILeS" SO I DID BUT IT DID NOT WORK! MADE ME LOSE ALL OF IT! I UNPLUGED IT AND THEN PLUGGED IT BACK IN BUT IT WAS STILL DEALEATED! I WANT MY MONEY BACK NOW (not my money but my moms. she bought it for me) PLUS I LOOKED IN RECYCLE BIN BUT IT WAS NOT THERE User's recommendation: DONT GET IT.