LG and their Factory Service/Repair/Support is abysmal. The refrigerator has completely failed to cool at just over the 2 year point and the warranty for the compressor is for 5 years. Called LG warranty phone# (takes time to get to speak with someone) and go through their "test" procedures over the phone to determine if it is the compressor. Then you have to wait six hours before calling them back to get a repair appointment. Compressor was determined to be the cause. Repair person shows up a couple days later and needs to test to determine if it is the compressor. Doesn't have what is needed and no repair work is done. Has to order parts to be delivered to our home, which puts us on the hook for waiting/watching out for them. An appointment is supposedly set up to occur after parts should arrive. Few days later a box arrives. Next day an email is received stating a different window for the next appointment but not stating that we need to contact them regarding confirmation of delivery of parts. Day of appointment -- half the day gone already, call repair company and have to wait over 1-1/2 hours before speaking with someone. They want to go over what arrived (over the phone) and tell us that two more parts still need to arrive (are they ordered??) but don't give us any estimation or tracking for said parts yet to be delivered. They won't schedule the repair appointment until these other parts are delivered. Further requires us to be around for their delivery. No other company we've ever worked with does this. Since we have no idea of when something is coming and therefore possibly when the repair might get done, we have absolutely no time frame or best guess to work with, with regard to conducting the rest of our daily lives. This is completely unacceptable and is not a warranty worth anything at this point. We have lost over $400.00 worth of food and are trying to live out of two ice chests (during some extremely hot weather).