Update by user Jul 07, 2021 Can't get any one on the phone to speak with they put you on hold and after one hour they drop the call. Original review posted by user Jul 07, 2021 Freezer builds up ice and stops working three times in the first two years. on the 5 year the compressor died. have been trying to call customer service but the put you on hold for up to an hour then drop the call. User's recommendation: stay clear of LG products.