Both refrigerator and freezer stopped cooling on my almost 5 yr old refrigerator. Started with phone calls to LG on 7/26/21. It's now 8/17/2021. They sent out A and E Repair who determined it was the compressor and ordered that and other parts. Scheduled repair for 8/17/2021. No one showed up. Called A and E They said order was completed! What!!! No it's not! They said we have to reschedule for 9/13/2021. Ridiculous! Called LG again. Said we can't use another repair company because A and E ordered the parts. This is beyond ridiculous and terribly terribly inconvenient living out of coolers. I'm ready to throw this refrigerator out and but a new one that's not LG. We are beyond upset. LG said they will try and escalate this repair. Yeah, right. I doubt it. So so much time wasted sitting on hold. Very very unhappy with both LG and A and E Repair.