I called the Allied Cash Advance office today to ask them if they could fax a letter stating the account was paid off with a zero balance. One of the workers said she would fax it within 5-10 min. After 10 min I receive a call from the so called office manager (Laura) asking why I needed such a letter and for what company (which she doesn't need to know). I told her I just needed a letter stating the account was paid. Then very rudely she replies by saying that she couldn't provide me with any personal information and that I need to ask for it in person (I can't go in in person 'cause I now live an hour away. If I was able to, I wouldn't ask them to fax me or mail (address in file is my moms) a copy). I don't understand where the "manager" got that I was asking for personal information. All I want is a letter stating that the account is paid in full. Any creditor you call and ask them for such a letter they will either fax it and if they don't think it’s you on the phone they will mail to the address on the file. Then I asked her for her supervisor's name and phone and she said she had to call him first to get his permission because it's a personal number. I asked her if he worked out of the corporate office and she said yes, so, I asked her to give me the corporate number and she said she didn't have it. Another thing; i didn't even give them my phone number and they managed to write it down and call me back. You would think that they would have used that method as a confirmation that it is you calling when they call you.