Dear Miss Tan, I spoke to another officer ( a Miss Ong or Ng? - I can't remember) last week who explained the situation to me but your branches are telling the borrowers something else. Therefore I wrote to you yesterday requesting you to call me urgently. I expected a call from the same officer because we find ourselves wasting our time explaining the same things to every person who calls. But we do expect the officer who calls us to have read your own logs of communication with us SO THAT they understand the current query. A few minutes ago Cik S called me and it appeared to me like she had not read my email of 19.6.2019 or had not understood our urgent query. We do not have the time to waste to keep explaining the same things to every officer who calls us. If the bank is forcing us to only communicate with you via email instead of being able to call you ( as there no telephone numbers that we can access) then we do expect the bank officers to be on their toes and alert as to the problems borrowers or the solicitors are facing. When I asked Cik S to please give me the name of the officer who spoke to me last week which I assume was in your log of communication I found her response a little rude and she was not willing to give me the name of the officer who spoke to me last Thursday (13.6.2019) and when I asked to speak to her supervisor or Miss tan or the officer who spoke to me last week she said she will get whoever it is to call me immediately and that was 15 minutes ago. PLEASE BE INFORMED THAT I HAVE YET TO RECEIVE A CALL FROM MISS TAN OR THE OFFICER WHO SPOKE TO ME LAST WEEK. Please be informed that we will bring the matter up with top management if we do not get a phone call from an officer on this matter before the end of the day. We have already informed you that consent application is pending your letter of no objection. If the Purchaser's loan is withdrawn due to your delay and unnecessary requirement as aforesaid the Purchaser will be holding your bank accountable. PLEASE CALL US ON AN URGENT BASIS. Regards Philomena I wrote this email a few minutes ago. My question to OCBC is why aren't the bank officers accessible to the public or at least to Solicitors. We may have an urgent legal query that can sometimes be dealt with by a quick phone call instead of a laborious process of writing an email and waiting for your officers to call us. In this age of quick communication and getting quick answers I am of the view that your current method of communication via email only is counter-productive. As you can see from my email above, the officer who called did not seem to know what was going on. Please enlighten me as to why your officers need to be protected from public and solicitor phone calls. And please enlighten me as to how long this process is going to take.