I purchased this chair July 25, 2020. It was delivered November 15, 2020. On February 15, 2021 it began to not work properly. When you put the chair into the lift position and then go back to recline it will not recline. If you unplug the chair for some time and plug it back in, it will begin to recline again, but the foot rest does not come up very high like it used to. If you use it to lift (which is what I need it for) it will not recline again. They came out on March 2, 2021 and the guy said they would have to order parts. Did not hear back and called on April 12. They did not seem to know anything about it and finally said they would a rush on the parts (1-2 weeks). Received a call on June 3 that the parts are in. They came on June 17 and the guy said that all the parts were not there. Tried to get a refund or a new chair but have had problems with that also. Was told parts were in again and the guy came out on August 7 and now said that they sent the wrong part. I emailed them same day and told them the situation and have not heard from them since. Along with all of this, they have sent me 2 notices that I owe money on this chair. If I cannot use this chair for its intended purpose I am not going to pay them any more money. I would just like to return this hair and get a refund for the first half that I paid.