I received a late payment bill today [protected]). The bill is for a series of tolls in March for a sum of $9.53 plus a penalty of $10.00 for a total of $19.53. They were mailed a check on [protected] (check number [protected]) from Bank of America, but they are not showing the payment as received. When I called to get this resolved, I was on hold for more than 30 minutes and no one ever answered. There is no other way to contact them to get this resolved. The account is under the name of Fredric Alan Lawrence at 3101 Osage Ln, Denton, Texas. My account ID [protected].