The product and service is not reliable. Today I pay to have my vehicle towed to their installer to replace the entire unit. Intoxalock (referred to from now on as "They" or "Them"), determined, after many of my attempted calls to resolve the issue of no power to the unit, to send a replacement. They sent to the wrong service center in a different part of the state. When I finally confronted Them, I was gaslighted that it was my fault. Now it's 13 days later and I will have my vehicle towed today to install an entire new system. Besides my expense of dealing with rude customer service, no call back from the manager after repeated messages, no vehicle for 13 days so far, listening to the annoying music on hold, in addition to the annoying sound from the unit, I have reached the point where my business and mental health is being adversely and severely compromised. I was given a $100 credit to my account in an attempt to placate me although the cost to me personally mentally and financially cannot be resolved with the $100 credit. This thing They installed is destroying my life