On Friday, July 09, 2021, at 0830 hours, I called Store 661 at 1901 Lake Tahoe Blvd within South Lake Tahoe, CA. I spoke to employee Ervin who advised me of a 2-hour wait on walk-ins. Ervin told me it will be a two-hour wait. I returned at 1045 to be told by another employee of miscommunication with Ervin. Due to residing five hours away in Central California, this was unacceptable being Ervin never called to advise of the vehicle not being ready. I spoke to the manager Jason of this store and explained to him this was unacceptable due to Ervin making excuses and allowing another employee to take responsibility for his lack of communication. It's 1115 am and there is no way I will make it home on time to pick up my son.