15 Jul, 2021 → by ClaimboUser349604
Kraftmaid/Lowe’s

1

We ordered kitchen cabinets 4/1/21 from Lowe's, Watertown, NY, and on 5/3/21 were given a delivery date of 7/13/21. I confirmed this date a couple weeks prior to 7/13. When we did not receive a call by 3 pm on 7/12, I called customer service and was told there was a delay and they could provide no more information. I spoke to Blake and a supervisor. It is now 7/15 and we still don't have a delivery date. I have spent the past three days contacting logistics, Kraftmaid customer service and Lowe's. I even called Kraftmaid corporate office. On the rare occasion that I actually had the opportunity to speak with someone or receive a call back, no one is able to tell me where my cabinets are. They are "in transit" and I've been given two locations of the final destination, Albany or Syracuse. It wasn't until I was able to speak to someone at the Albany location that I was told they no longer service our area code and as of last week those deliveries were being off loaded in Syracuse. We currently have no kitchen at all because our project was a demolish and we scheduled everything around the 7/13 date. This is not only extremely inconvenient but is costing us money every day this is delayed. We are beyond frustrated.
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