We built a custom home 12 years ago and have had numerous problems with rotting sashes and frames on our home. A home that has a total of 64 windows and doors. Needless to say with the whole back of my house having windows, I have a lot of money invested in windows. Have had the middle man Al Lorenzi building supplies out to my home 4 times, replaced sashes only to replace frames of the same windows 2 years later. It is a tedious process that takes about 6 months from onset of first calls till the windows are replaced. Of course now the 10 year warranty is no longer in effect and now I get to foot the entire cost. Looking at a $10,000 cost to replace 5-6 windows and numerous sashes. They make it sound like I should be out there every year sanding and doing maintenance work and painting these windows every year. Hired a contractors a few years ago to recaulk every window. Do not buy these windows. Looking for a lawyer to perhaps aide us in this painful process.