We purchased a new kitchen aid dishwasher from Nebraska Furniture Mart. It was installed by one of their contractors. We ran the dishwasher for the first time and the clean cycle would not stop. We can not cancel the cycle and have to leave the door open to keep it from running. We noted 2 days after running the dishwasher that our wood floor was warping and then water started gushing into our finished lower level onto the couch, table, and ruined the ceiling. I contacted Nebraska Furniture Mart and they were very helpful. They sent the installer out to look at the dishwasher and he confirmed that there was a faulty part of some sort. Either a seal or sensor. This is when things got difficult with Whirlpool. I had to fill out a form which seemed simple enough. Then I received an email from a senior claims resolution advisor requesting a laundry list of items be completed before reviewing our claim. The most insane item requested, was the broken part be shipped back to them. I was also told in the email to preserve the manufactured product for inspection. I am not supposed to move the dishwasher. I can not get a new one until Whirlpool accepts our claim. I am supposed to do all the leg work in order to diagnose what the problem is with the dishwasher. Let's be clear...Whirlpool makes the consumer do all the work when one of their products is faulty. This is very poor customer service. I have attempted to call our senior claims resolution advisor twice now and emailed daily for the last 4 days. She will not email me back to answer my questions or return my calls. I am now stuck with this dishwasher that does not work, a ruined wood floor, and a water logged lower level. Our claim number with whirlpool is M-[protected]