This refrigerator is only 2 1/2 years old. There are rust spots on the outside on the stainless steel. I emailed the company 7 months ago with pictures and never heard a word. Then I called and no one seemed to care. Now, the 2 interior plastic food bins inside are cracked. I just spent over $70 ordering 2 new ones. We are building a brand new home an unfortunately since this fairly new frig looks like crap and seems to be made very poorly, it will be going in the utility room instead of the kitchen. This will be my last Kenmore especially since no one seemed to care or take the time to investigate the rust spots. I read online a few other people had the same problem but I guess it wasn't enough customers for Sears to care. If you are interested in seeing pics I will be more than happy to send them. but at this time, I am assuming I won't even get a reply. Been there, done that already!