DSent a chat text as that is the only option they give you to request a return, as per their return policy, you must do this prior to to be able to return anything. Sent the first request on 5/20, and was told it was being processed and I would receive an email within 12 hours..... came and went with no email so I texted them today and got the same person again. I relayed this to her and she told me to wait, never returning to the chat, and i ended up getting disconnected from the chat for inactivity. Texted again and she said I would receive an email within 2 hrs which I have not received!!! User's recommendation: Do not order from this company!