On April 3rd I decided to change my travel plans. I went online to make the changes and was directed to the Jet Blue customer service phone number as the changes could not be managed online. I was on hold for over 50 minutes. When the rep came on the line I was told I she could not help me and I needed to be transfered to the Jet Blue Vacations, another department and hold time would be ANOTHER 50 MINUTES! Why didn't you just give me the correct phone number in the first place? I have now been on the line for 1 hour and 22 minutes. No one has picked up. This is incredibly unprofessional and frustrating. You just lost a customer! After this trip I will never fly on your airline again. This is completely unacceptable. Mrs. Valerie Allen CEO, VAPR Confirmation code: QJSWDS TrueBlue - [protected]