To whom it may concern: Freed, Philip 1 Smith Road Flemington, NJ 08822 [protected] Pool installed by Carlton as new. Few years later, purchased a heater from Zodiac. It has broken every year. Zodiac came out 2 times and recommended increasing pressure to gas lines which has $3000+ expense. Did not resolve issue. Proactively began working with Charles in service (replacing Donna who has intimate knowledge of history). Pool went down last year 2018. Carlton Tech diagnosed issue to be resolved when opening a week ago 2019. Charles confirmed long standing history with this model from Zodiac. I had legal confirm history of similar issues is reported and known to manufacturer which is discoverable. All proactive resolutions steps not followed by Carlton. 4 phone calls to Charlie since pool opened and commitment from tech who opened pool to get resolved with Charlie (tech cell 267.246.0683 Paul (Time Stamp: [protected]@6:14PM). Heater has broken annually without resolution through warranty every year under Carlton and Zodiac/Jandy program). Attempts to resolve without further mitigation today in emails and conversations with Paul Rose and email to Zodiac Representatives "Jeffery". This is a breach of terms as professional installation and directives under warranty were followed via installation of Carlton. I solicit your resolution in next 10 business days. Also I request all records related to my pool and heater are retained until a resolution is identified. Philip Freed